Google Search

Thursday, August 11, 2011

Sony needs to learn a lesson from Nintendo

So on Tuesday Sony released an update to the PS3 which I was forced to download and install in order to continue using the PlayStation network. Now everything was going fine until it tried to install the update. It tries to install but fails at two percent and them tells me to reset the PS3. I then do this but when i turn it back on it tries to install the update again and fails. This happens every time.  So I called up Sony and told them my problem.  They had me try and boot it in safe mode but it didn't work. They then told me I would have to send it in at the cost of $139.  My question to Sony is why should I have to pay to have my PS3 serviced when your mandatory update screwed it up? I know it is out of warranty but if you hadn't sent out that update it would still be working. I don't see how your update crippling my system is any different then if you came into my home and smashed my PS3 with a baseball bat.  Now you are probably wondering what the title of this past has to do with anything I just mentioned.  It is because I had almost the same thing happen to my Wii a few months ago. However when I talked to them they said we are sorry and told me they would repair my Wii at no cost to me and they would warranty it for a year even though it was out of warranty. I have to say thank you Nintendo for treating your customers right.  I want to now ask my readers if they think I have a good small claims case against Sony. The initial fee to sue them would be $30 and I would probably sue for the cost of the PS3 plus any other legitimate damages I can add on. Let me know what you think.